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Job Search Secrets Recruiters Don’t Want You to Know.

Having been a recruiter and now running my own career coaching business, I have come to realize there are many cold hard truths that the recruiting industry and Human Resources professionals do NOT want you to know about the processes they employ to recruit candidates to fill vacancies in their organizations. In order to be able to deal with the potentially damaging psychological impact of conducting a job search, here are a few cold-hard truths you MUST embrace:

1. The ACTUAL unemployment rate in the United States is 15-20%, and one in four workers can now be categorized as contract professionals.

2. Summer work and seasonal employment that was ideal for High School and college students are being served by professionals in their twenties, thirties, and forties.

3. We DON’T want you to reply. Since so many job seekers are out of work, companies that post ads for positions they are looking to fill get overwhelmed with thousands of responses. So, they cannot confirm receipt of your resume if you apply for a job, or simply filter your resume out of their database and never respond to you EVEN IF YOU ARE QUALIFIED FOR THE POSITION. A Majority of the time when yo7u call to confirm receipt of the resume and cover letter you sent through the company’s official candidate process, they have no record of you.

4. The 3 top job sites (CareerBuilder, Monster, and Yahoo! Hot Jobs) account for no more than 6-7% of all positions. In the BEST of times no more than 10-15% of all positions were advertised. Now it’s MUCH less.

5. Most positions are already pre-qualified for internal hire fills but the company HAS to post the position for a period of time in order to remain in compliance with hiring guidelines established by the Equal Employment Opportunity Commission. Human Resources have almost no intention of looking outside the organization for qualified talent.

6. Recruiters are generally NOT interested in the job seeker but focus their efforts on serving the clients who pay them to find candidates to fill their positions. Thus, Recruiters are not concerned about the needs of the candidate and are not interested in ensuring the candidates’ values and belief systems match those of the hiring organization. There is ZERO monetary incentive thus motivation for them to care about the candidates they place.

7. The Human Resources Department often refuses to respond to inquiries from job seeker candidates that apply for positions the company advertised as a general business practice.

8. Companies know it is illegal to hire unpaid interns for extended work arrangements but do so any way, in order to get FREE work out of contract employees.

9. Recruiters who claim they are placing your information in their candidate database for future consideration hardly ever do so. They receive so many resumes from qualified candidates that in this employer market they can discard information from highly qualified job seekers.

10. Many companies refuse to terminate the employment of abusive managers but simply rotate them around the company. Thus, if you get hired and report to an abusive Manager then file a claim, you yourself may get terminated for potentially bringing bad press to the organization.

11. In the job market of today, most companies think very little of employees. Workers are seen as disposable assets. HR thus creates cold and impersonal terms to de-humanize employees by referring to layoffs as downsizing, right-sizing, re-engineering, outsourcing, off-shoring, and now…RIF – reduction in workforce instead of admitting they are discarding their non-valued assets.

12. The fallacious assumption of JOB SECURITY. We live in the 21st century contract workplace. Americans change jobs 8-9 times, on average. There is ZERO loyalty in the employee-employer contract.

13. If not blatantly unethical, many GREY areas exist in recruiting that HR professions turn a blind eye to, in oreder to recruit top talent.

Great Websites For Entrepreneurs

www.myownbusiness.org
www.Entrepreneur.com
www.Entrepreneurship.org
Smart Entrepreneur – www.smartentrepreneur.net
Entrepreneur Week: www.nycentweek.com
www.psw-ny.com/documents/WP1-BeforeNegotiations-031307.pdf
www.psw-ny.com/documents/WP4-StartUpMap-063008F.pdf
www.psw-ny.com/documents/PDF-WP3-InvestableBusCase-092506F.pdf
https://blog.entrepreneur.com
www.entrepreneurship.org/PolicyForum/Blog/post/2010/01/28/Tapping-your-Entrepreneurial-IQ.aspx
www.elientrepreneur.com

Signs You STINK at Customer Care

If you are guilty of the following THOUGHTLESS acts, then there is a VERY real likelihood that you are awful at customer service:

You walk through a door and let it close without looking back.

You push through a door you can’t see through in a rough hard motion, not thinking there might be someone on the other side.

You don’t call people back or respond to emails in a timely fashion esp. when you know it is going to be an unpleasant conversation.

You tell people you “promise” to do something and often don’t follow through.

You say “give me,” “I want,” or “let me have” whenever you place an order.

You slow down at a stop sign but don’t come to a complete stop then go through.

You drive through an intersection where pedestrians are waiting without stopping to let them cross.

You hand items to people without making eye contact to make sure they are holding the item firmly or talk to others while you are doing something for someone while they wait for you.

You text while you are walking or driving.

You get on an elevator and let it close without looking to see if someone else is getting on behind you.

You never give up your seat to the elderly, children, or the physically challenged.

You speak loudly on your cell phone in crowded enclosed places.

You ask people “How are you?” and move on without waiting to hear a response.

These might seem like nothing more than questionable manners, but much of what the term “service” encompasses is delivering consistently exceptional experiences to your customers.

The Skills Needed Most for Career Success

1.Perseverance: We all face challenges. The average American will change jobs 8-9 times in their career. The true measure of a person’s worth is defined by their ability to overcome adversity.

“There is no education like adversity.”
Benjamin Disraeli

2. Natural curiosity: the pursuit of lifelong learning is a critical attribute when times change with the degree of rapidity we are experiencing in today’s turbulent world. You should always be looking to increase your skills by pursuing accreditations and certifications, learning a new software program or another language. Curiosity manifests itself in being a voracious reader, and in general having a natural curiosity towards the way things work, and how people operate (being a closet sociologist.)

3. Playing politics: understanding how to navigate the turbulent waters of today’s workplace is critical for long-term survival and success. We’ve all heard ad nauseum that very little of our success can be contributed to the actual work. It’s how we play the “game” that matters. Even if you hate doing that, it is important your learn how to do it well.

4. Embrace change: adaptability is a key for success. Entire industries like banking and financial services, printing, publishing, retail and advertising are imploding.

5. Having a moral compass: it is especially critical for small business owners to realize that their personal values and belief system are synonymous with their organization culture. Being able to match your personal values to an organization’s is the most critical factor in ensuring one’s job satisfaction. An entire emerging industry is growing around the ideal of promoting the social good. In the age of Enron, Bernie Madoff, Goldman Sachs, AIG, Lehman Brothers, and BP, what you represent is fast becoming more relevant than the products or services you offer.

6. Social extrovert: being liked goes a very long way towards building broad social and professional networks. Do people gravitate towards you or literally run from you?

7. Established personal brand: have you asked yourself: “what do I really stand for?” What is your unique selling proposition? What are the three or four key characteristics that most clearly define who you are and what you hope to accomplish?

8. Lean into discomfort: There are things we are mortified of doing, like public speaking for example. Being able overcome our fears is an absolute must, in order to ensure success in today’s global contract workplace. Research indicates that as many as 25% of all American workers are now classified as independent / contract / consulting. With jobs becoming more difficult to find/keep, people will be forced into opportunities that require them to go at it alone.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”
Dale Carnegie

The Top Five Reasons Your Business is Stuck.

And Why You Can’t Seem to Fix It.

In today’s challenging business climate, it is hard enough to maintain and even grow your business. But there are five areas that you have complete control over, which you are probably failing at. Following are the top five reasons that most organizations are stuck, and likely can’t get themselves out of the current economic calamity.

5. Your personal problem-solving skills are outdated: You are attempting to navigate your way out of this business climate using the same old approaches that worked before but won’y any longer. We live in unchartered times. The challenges we face are unique, and can’t be solved with yesterday’s solutions. It’s not enough to lower prices, fix operations, or lay off staff. In a climate in which our business, political, educational, and financial institutions are all broken we simply CAN’T continue to pursue business-as-usual approaches.


4. You haven’t aligned your core business functions: Face it, you do not develop your sales, marketing, product development and customer care efforts in isolation of one another. Your management team continues to treat these as stand-alone, separate entities when in fact they are all intertwined and need to be planned and budgeted for as a single entity.

3. Your strategy is no longer relevant: You continue to implement a strategy that was developed at an earlier time before circumstances changed so drastically. Marketplace conditions such as the rate of technological change and globalization of business & industry are changing at such a rapid pace that strategies cannot be applied beyond 3 to 4 month cycles in most industries.

2. You don’t know your customers: You continue to sell to your existing customers without truly understanding the challenges they face. When was the last time you took a top revenue client out for breakfast? Do you periodically join your top clients for a ride along, to shadow them for a day to learn their business and challenges they face? Have you conducted a lifetime value assessment to determine your most (and least) profitable accounts? Do you have a strategy to grow repeat business with existing clients and covert your repeat customers into apostles?

…and the #1 reason you can’t “unstick”your business in these turbulent times:

1. You treat your employees like “disposable assets”: Instead of elevating your people to their rightful place as your organization’s most valuable asset, you treat them like a commodity. You conduct periodic layoffs, and expect their loyalty to remain steadfast. Have passionate are you about constantly soliciting feedback from your people on how to improve your organization. Do you provide them with the autonomy, training and resources to make decisions independently? Do you have an idea generation program?

Do you reward and recognize your people? Coach and mentor them? Have you performed a human capital audit to match every one of your people’s core competencies with their job responsibilities? Do you constantly challenge your people? What about providing a great workplace? How often do you provide feedback? Do you have a 360-degree performance review program?

Until you unleash the tremendous untapped potential of your workforce, you will not be able to compete in today’s changing global business climate.

Are We Out of the Recession? Were We Ever in One?

If you listen to the pundits talk about a supposed American “recovery” then no doubt you are aware that we have come out of this two year Recession. The experts point to a stock market that has rebounded, and an increase in the demand for certain goods. Supposedly the manufacturing sector has turned some sort of a corner, and some companies have even begun hiring again.

So, is it safe to safe we are coming out of the Recession?

What if we have not been experiencing a Recession at all, but something fundamentally and significantly different (and by different I mean…WORSE?)
When our unofficial unemployment rate remains stubbornly fixed between 15-20% and experienced professionals cannot find work after six+ months of aggressive searching, we have problems. When entire industries have imploded (banking, financial services, housing, printing, publishing, retail, advertising, and manufacturing) and we have outsourced all the business operations we used to excel at, there is something larger at play that is not being discussed!

What if we are at a societal crossroads where our educational, business, and political systems are no longer serving the needs of the average American? For example, students that at one time would not hesitate to consider college are now NOT considering college as a viable option due to the $200,000 price tag and no guarantee of post-graduation employment.

The average American student falls farther behind the rest of the industrialized world in science and mathematics proficiency. We live in the contract employee era. One in four Americans can now be classified as independent/contract workers and that number continues to spike upwards. People in their thirties to fifties cannot find work.

Are we really in store for better days ahead?

Small businesses used to be the lifeblood of any job-based economic recovery. 95% of all new jobs were created by employers with 500 or fewer employers. In today’s business climate, small businesses cannot afford to hire new workers and are going out of business at record levels.

Only now has the Obama Administration made a concerted effort to help save the American small business from going extinct. Our global banks and financial institutions continue to receive record bailouts. Apparently you can be too big to fail, but the guarantee of support from our Government does not apply to our small business owners.

Our two-party political system seems unable to come together to save our Gulf Coast from British Petroleum, or save our states from bankruptcy. The American Middle Class continues to erode and a greater percent of the American wealth pie gets concentrated in an ever shrinking upper class.

Are we witnessing a transfer of power from America to India and China, or are better days ahead in the form of a Great American recovery?