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Employee Training and Development Program

Your people are your business. They are the heart and soul of your company’s brand, the front line facing clients, your image, the company’s face behind your products and services…everything! Therefore, a top priority for your business should always be the development of your employees.

Before you develop an in-house training and development program, you will need to conduct an up-front skills assessment to identify specific metrics that will be employed, in order to define a successful program and to objectively assess employee increase in some pre-defined level of performance before and after the employee completes the program. Some metrics to apply when assessing the success of the training program on employee performance include:

Increase in company standardized test scores
Increases in productivity
Feedback from program attendees’ managers
Improvements in performance as defined in specific skill categories

Some examples of how a Training Program can impact performance across the Functional areas of your business include:

Increase in data entry skills or a reduction in errors for administrative support staff

Increase in calls handled over a given time period, decrease in average per call time or increase in the number of calls successfully handled in a single session for customer care professionals

An increase in the number of records processed by medical billing professionals

The selection requirements used to identify standards for employee participants need to be documented and communicated to your entire organization, to foster an inclusive program. You need to avoid the perception of, or the actual preferential treatment of, certain departments by including all employees.

Two types of skill sets for development include hard and soft skills are ideal for development:

Soft skills: Communications skills, team-building, problem-solving, presentation skills, project management skills, negotiating tactics, etc. These skills cannot be measured quantifiably.

Hard skills: Task-oriented training to accomplishment specific technical requirements, measurable skill sets required from the job.

Training requirements vary by industry and by functional area so you will need to establish a program that adequately addresses the specific needs of a broad range of program participants. Some standards to apply include:

Manufacturing firms require skills in kaizen-style lean manufacturing processes, which demand entirely new skill sets for production line workers to acquire.

Companies in logistics management (ex. freight forwarders and shipping companies) need skills in all of the latest inventory management tracking and product flow management techniques.

Finance professionals need to remain on top of the latest applicable regulations i.e. Sarbanes-Oxley compliance, ACH Check 21 rules and regulations, etc.

Prior to each session, the candidates enrolled in the campaign should have their performance review evaluated, with an emphasis on areas identified requiring improvement. The Train Me program committee assigned to implement the program should also revisit each participants’ goals and objectives for the year, and the roles and responsibilities identified in the employees’ job posting in order to determine potential areas for development.

Dress For Success

As you think about yourself as a product to be marketed to potential hiring managers, then dressing for success can be considered the PACKAGING. Some clients that I counsel consider their dress style to be reflections of their personal style and refuse to follow conservative guidelines as they feel it will marginalize them as individuals. Nothing could be farther from the truth. You want to distinguish yourself in terms of your professionalism, the way you carry yourself and the extensive research you conduct so that you come across as extremely qualified, competent, and heading in the right direction.

Here is the rub – before you ever get a chance to speak to a complete stranger in order to convey beliefs about you, they have drawn conclusions in the first few seconds of ever setting their sights on you. The opinions the draw about you immediately are based on your physical appearance, and just as importantly ,to what you wear, how you carry yourself, if you remind them of anyone, perhaps even the non-verbal cues you give off.

Here are some general guidelines on dressing for success strategies that apply equally to men and women:

Your dress as a whole should add to your appearance – not detract from it

Clothes should never detract from your business persona. If you want to be taken seriously you have to come across seriously in your PACKAGING

Everything should be neat, clean and shined – pay attention to all of the little details, as they add up.

Navy blue, medium to dark grey are best. Conservative color patterns are always a safe bet

Avoid bright, flashy colors as they detract from the image you are trying to convey as a professional

Wear comfortable clothing that doesn’t require any distracting adjustments – the last thing you need to distract you from focusing 100% on acing the interview is uncomfortable clothing that doesn’t fit you well

Use a minimal amount of perfume cologne. The sense of smell is people’s strongest sense. It has the power of conjuring up a lot of very strong connotations with people including: past boyfriends/girlfriends/spouses, family members, etc. and by association their past experiences.

Carry all of your paperwork in a briefcase and/or portfolio. It adds to the overall appearance of being organized and professional

Clean and polished conservative shoes – while male interviewers may not focus on the state of a candidate’s shoes, a female interviewer WILL. Studies show that women focus almost immediately on the condition of a candidate’s shoes.

Keep jewelry to a minimum – large and gaudy jewelry can serve a s a distraction and detract from your attempt to achieve an overall professional and competent appearance.

Practice good hygiene – nothing can serve to sidetrack a candidate’s chances for employment than strong body odor, stained teeth, bad breath. If you are a smoker, be sure to wear dry cleaned clothes, brush and use mouthwash the day of the interview, abstain from smoking. It’s a small price to pay if it means the difference between getting the job or not getting the job.

No visible body piercing – you might think it’s cool and articulates your originality/creativity. Chances are it probably will do nothing but freak the hiring manager out.

Well groomed hairstyle is a must

Manicured neatly trimmed fingernails – this falls under the category of paying attention to detail. How can you manage a $100 million budget it you can’t keep clean fingernails.

Winter coats cleaned and pressed

Professional umbrellas (no South Park or Scooby Doo patterns to detract from the impression you are trying to convey of being the consummate professional)

Allow time to dress with care and deal with any emergencies

Favorite color of most Americans is blue – it conveys trust, calm and confidence

Tips for women
Wear a belt if wearing skirt or pants with hoops
Style hair tastefully and professionally
Low conservative heels
Shoes color-coordinated with outfit
Blouse white or ivory are safest
Clear and conservative nail polish
No more than one hand on each hand
No purses carry a briefcase instead
No more than 13 total accessories

Tips for men
Over the calf dark dress socks
Wear a belt if wearing pants with belt loops
Professional haircut or trim
Clean shaven is a must
No earrings
Conservative Color coordinated shoes – black lace ups are best
Always stick with natural fabrics – wool, wool blend for suit, cotton for shirts, and silk for ties

Researching Employers in the 21st Century Workforce

Long gone are the days of having to comb through shelves and shelves of books in the dusty, dark hallways of your local library to find relevant publications that can provide insights. The Dewey Decimal system and card catalog have been replaced by the ubiquitous Internet and 24x7x365 access to infinite background information on nearly every conceivable phase of a business’s operations.

How do you comb through this Galaxy of available information in an efficient manner, and find out what you need to know about the industries and companies that you are interested in pursuing?

The answer lies in three words: research…research…research.

Researching Yourself
First off, you need to understand that as you attempt to match your own values, needs, personality and ideal working environment you need to conduct a personal assessment of yourself. That can be accomplished by working with an outplacement firm or engaging the services of a career coach / employment consultant to conduct a personal assessment.

A few of the most notable assessment personality typing tools that are available to you online that you must complete, in order to have a better understanding of yourself include:

Myers-Briggs Type Indicator – MBTI (
The Birkman Method (
The Keirsey Temperament Sorter (

Researching Companies and Industries

There are countless resources available to you for conducting company and industry research. First, you need to realize that there are two types of information that you can gather about a specific company; its formal culture and its informal culture. You need to have an understanding of both, in order to target companies effectively.

The formal culture of an organization is their spin – what they attempt to convey about themselves. That is the information that they disseminate to the market through their public relations efforts, what their Senior Management says about themselves, and what their website says. IT IS WHAT THEY SAY ABOUT THEMSELVES AND THUS THEIR ATTEMPTS TO DIRECTLY INFLUENCE WANT THEIR INDUSTRY THINKS THEY ARE.

The information they put out about their company is useful to the extent that it highlights what their company wants to be. It all starts with their mission statement and vision, and their policies towards hiring, employee retention, professional development, benefits, pay, philanthropic (goodwill) efforts they make in their local communities, Green policies, level of influence they attempt to exert in public policy, etc. It is the collective sets of values and emphasis that they are making to the markets they compete to and the business community at large. Therefore, there is significant value for you in understanding the FORMAL culture of the organization.

And then there is the informal culture. The informal culture of any organization is the actual environment that they have created through their systems and processes, office dynamics, actions they take in the marketplace. It’s how they actually operate, and what their culture is like when you are actually working there. In effect, it’s the “No Spin Zone” or the way things actually are when you begin working there.

For company press releases, check out

To obtain background information on the company, start out with the Securities & Exchange Commission Electronic Data Gathering and Retrieval (EDGAR) Database of company annual 10K and quarterly 10Q Filings – (

For general information some great websites are: –

Dun & Bradstreet:

Hoovers Research:

Vault: –

Company overviews can be found on –

Zacks offers company investment research (for investment research)

Some great online tutorials for you to obtain research on companies online:

QuintCareers –

The Riley Guide –

For information on Manufacturing and Engineering industries start with:

Thomas Publishing –

For privately held companies an excellent resource is the MacMillan Directory of Leading Private Companies.

For research into professional Associations, check out the Encyclopedia of Associations.

The Death of Human Resources

The HR Department still exists in Corporate America, but as an advocate of employees and defender against senior management abuses, the HR profession seems to have gotten away from the role it once served.

I am not quite sure when this happened. I have worked in the private sector for twenty years in many industries and company cultures. I have witnessed first-hand how Human Resource professionals act less as an agent of protecting employee rights. I have been downsized a number of times, when companies merged or when the economy turned sharply down as we are witnessing now. Through all of the periods of significant downsizing, right-sizing, re-engineering, off-shoring, outsourcing, and Union-busting, the HR profession has reminded relatively silent, despite the significant negative long-term impact to the American economy.

Another area in which the HR profession seems to want to remain silent, in my opinion, is in the area of employees being mistreated by Senior Management. This trend is even more alarming given the active role that HR served in the past in its defense of employee rights. In the past, HR seems to have been much more proactive in support of employee rights by ensuring that employers were in compliance with EEOC regulations, while defending employees against harassment, wrongful terminations, etc.

In the past few years, it seems much has been written about HR seeking a seat at the management table. But the critical question that begs asking is, how can HR earn that seat at the table?

The opportunity for advancement for American workers is another area in which Human Resources seems much less active than in the past. Employee human capital development programs like training and development, coaching and mentoring, and other employee development programs seem much more likely to be outsourced, or managed by corporate training departments, if they are still being offered at all.

One area in which HR seems to have become much more active is in the role of administrative gatekeeper, by processing paperwork, routing resumes, etc. Worst yet, HR is now tasked with enforcing draconian senior management directives by monitoring employer behavior by tracking employee personal email, the websites employees visit at work, the time employees spend out of office, on leave, vacation, etc. The term “draconian” applies to such management behavior as: not reimbursing employees for work-related expenses like travel, monitoring employee email, phone calls, and Internet activity even beyond what is expected, restricting employees from leaving early certain days to pick up children from school/camp/aftercare, etc. allowing employees to work in a “timeshare” basis, forcing employees to come in to the office 5 days a week.

When has HR actually driven cutting edge policies on flexible work plans, job-sharing, issue resolution/conflict avoidance, job rotations, retired employee hire-back policies, etc?

Is there still a belief that HR should be the functional area within the American business enterprise to humanize the employee experience in work environments? Are there still rights to be had by employees in the employee/employer “contract?” Are we truly at the end of one employer for a career IBM culture of the 1950s.

Who will speak for the employee, if not HR? The answer is no one. Is it safe to assume that the American workplace of the 21st century could do away with HR altogether (through outsourcing or elimination) and the impact to the American enterprise would be minimal?

Where was the outcry from the HR profession when banking and financial services firms were initiating scandalous abuses by charging clients excessive fees, falsifying financial documents, and running their businesses into the ground. Where were the senior HR managers when companies imploded in a whirlwind of ethical impropriety exhibited by the likes of Tyco, Enron, Adelphia, and Global Crossing?

HR needs to establish processes to monitor unethical behavior of a company at all levels, including senior management. They should push senior mgmt that it is in their best interest to be involved in monitoring work done by outside consultants, accounting and auditing firms that are engaged by senior management on a project basis. Why wasn’t HR the consistent whistle-blower against corporate excess of the 1980s, 1990s and 2000? The answer is that HR no longer possesses the sort of relevance that would enable it to have an impact.

HR staff should have to work on a rotational basis in cross-functional departments, and should conduct focus groups with front-line staff to understand the challenges these people face in serving the business. They should create Idea Generation programs to gather input from employees at all levels on how to improve the company’s processes, behaviors, benefits, employee programs, etc. Quarterly Town Hall meetings are an excellent tool for HR to leverage in order to enable senior mgt to report on the state of the company to all employees on a regular

I suggest that HR professionals do some soul-searching by asking themselves why they ever decided to enter the profession in the first place.

The challenge for senior-level HR professionals that wish to reverse these alarming trends is how can HR resume its role as social conscience and activist within their organizations? Stated differently, how can HR revisit the “HUMAN” tendencies that are required in world-class organizations? From a strategic standpoint, becoming a world class employer known for hiring, retaining and training/developing the best talent will give companies a true competitive advantage to help the firm survive through the most extreme economic downtowns as we are experiencing now.

Doing so will enable senior HR professionals to obtain their much coveted seat at the management table.

College Students Need Personal Mission Statement

During your college career, your journey will take you through a world of self-exploration as you pursue your educational goals. At the end of your college career, you obviously hope to be well-prepared and well-rounded enough to find gainful employment and achieve success as you pursue your passions and interests.

To that end, a critical first step in your journey of career exploration is to be able to define what values and beliefs you hold most dear. The development of a personal mission statement is an absolute necessity for you to adequately prepare for a career in the highly volatile twenty-first century global workplace.

The personal mission statement is an elegantly powerful resource. It is simply a two to three sentence declarative statement about the ideals, values and beliefs you hold true. It defines your goals in your personal and professional career. Best of all, you can leverage it in order to match your ideals and what you are seeking in a career with the appropriate culture of an organization that matches your beliefs and values. It is succinctly, your elevator pitch, a summarized sales pitch of the product called YOU.

Thomas Moore said: “It isn’t enough that we have meaningful work. What is also required is work that satisfies the soul.” You can begin the process of writing a personal mission statement with a technique called “visualization”, a technique that world-class athletes use. Ask yourself what your ideal dream job would like. Where is the office located, what type of people would you be working with? What are you doing every day, what does your workplace look like. Will you be working alone or with a diverse group of people? Are you travelling? Working abroad?

After you have given this considerable time write it ALL down. A plan not written down is a dream. Once you write it down it takes on a life, a permanence that you can match your progress against. Next, identify all your likes and dislikes, things you are most passionate about. Have you been involved with any social causes? Think back on volunteer work you’ve done. Again, write this all down.

Your goal is to develop a mission statement that enables you to define your DREAM job. A dream job constitutes good work that will enable you to combine the following attributes: the ability to achieve excellent performance, the ability for you to express your ethics, and a pleasing sense of engagement (as defined by Howard Gardner, noted psychologist at Harvard University).

Next, you will need to evaluate your goals. Start with your classes, and academic focus. Then slowly expand that by thinking about all the jobs you’ve had, and times when you were working and you felt the most energized, fulfilled, and rewarded for the work you did. You will need to identify your strengths and areas for improvement, New Career Opportunities, identify Ideal Industries and Companies, and identify Your Working “Style”
Ask yourself what values and beliefs do you hold most dear. What principles do you choose as the foundation for the rest of your life, and your career by extension? What would I like to accomplish and contribute? What would I like to be? How do I fit into my family and community? What are my strengths?

Steven Covey defined the process of crafting one’s mission statement as: “connecting with your own unique purpose and the profound satisfaction that comes in fulfilling it.” After you have done all of the above, you are ready to apply this to the following four-step process:

1. Identify Past Successes
2. Identify Core Values
3. Identify Contributions
4. Identify Goals

Complete this process and you will have your very own personal mission statement.

An example:

“My personal mission is to live completely, honestly, and compassionately, with a healthy dose of realism mixed with the imagination and dreams that all things are possible if one sets their mind to finding an answer.”

Your personal mission statement gives you a concise, effective elevator pitch summarizing what you define as your key life’s goals, values, and beliefs. This is a powerful summary of what you hold dear, that forms the foundation (along with your core competencies and success stories) of how you will sell yourself during interviews, in a confident and assertive manner.
Some excellent resources to help you on your way:

• Franklin Covey Mission Builder;
• Laurie Beth Jones, The Path: Creating Your Mission Statement For Work & For Life
• Richard J. Leider, The Power of Purpose: Creating Meaning in Your Life and Work

Navigate Your Career In Turbulent Times

It’s been quite a year for the American worker.

2.6 million jobs were lost in 2008, a higher annual rate than any year since 1945, and the official unemployment rate has passed 7.2% nationally. Even more troubling, this percent only counts people that have registered for unemployment. When you include those individuals that have given up looking for work, the total number of unemployed Americans jumps to nearly 14%. The official unemployment rate seems destined to surpass 8%, which would make it its highest since 1981 and confirm that we are in the midst of the worst recession in 27 years.

Compounding the long-term adverse effects, our twenty first century global workplace, mean a protracted dire economic picture for the U.S. when other key economic regions such as India, China, Eastern Europe and Latin America experience economic downturns of their own. There have been massive layoffs across many industries but esp. so in the NY Metro area within banking and financial services, insurance, and now retail.

The key question in 2009 with respect to employment has become: how one can keep their current job, find new employment, change careers, or re-enter the workforce.
Fortunately, these turbulent times provide the opportunity for people to re-assess their career path and find new opportunities, if they are willing to invest the significant, time, effort and introspection that are required. For starters, the most critical aspect of work that makes us happy and fulfills us is doing things that we love to do, are passionate about, and fit our core values. In short, we can all find our dream jobs, but it requires that we understand who we are and what are our core values and beliefs.

Conducting a personal assessment like the Birkman Method, Meyer-Briggs Type Indicator-Strong Interest Inventory, or Keirsey Indicator self –assessment tool is a critical way to obtain a greater understanding of what we are all about. Identify the things you have done in the past that you REALLY liked, and those parts of previous jobs that you have hated. The goal is quite simply to maximize the things you derive the greatest pleasure at. Before we can hope to match ourselves with the desired culture of a potential employer, we have to know as much about ourselves as possible.

Howard Gardner, a noted psychologist at Harvard University has identified “good work” as achieving excellent performance, with the ability to express your ethics through your work, with a pleasing sense of being fully engaged.

Another effective tool to utilize for the purpose of personal exploration is to conduct a “visualization” exercise. This entails thinking about all of the defining characteristics of what your ideal “DREAM” job would be. Write down answers to the following questions: what does it look like, what does the office look like, how are you commuting (or are you working from home), what do your co-workers, boss, and direct reports look like – their age, ethnicity, background, etc. Be sure you write it ALL down. A plan that is NOT written down is nothing but a dream. Once you have written down all the key components of your DREAM job, you can formulate a plan with strategies to achieve that.

Now is the ideal time to consider going into business for yourself, or finding friends or co-workers that are willing to go into business with you, assuming they share your interests, background, passions. We are in the midst of the contract-based economy, in which employer loyalty no longer exists. You have to be loyal to yourself, and there is no greater leap of self-fulfillment that you can make, then going into business for yourself and pursuing the 21st century entrepreneurial workplace.

Once you understand the ideal type of job setting that you would be most happy in, the next step is to identify three or four industries that match your interests, passions, hobbies, and core competencies. Within each industry, you need to identify a handful of firms (say 5-7), for a total of 15-28 organizations that you will learn everything you can about. Such a narrowly focused approach will enable you to learn as much as you can about these organizations including their key competitors, products and services, management team, past financial performance, etc. that you can best leverage by using in you7r customized cover letters, resumes, professional bios, your interviews, and other correspondence.

The single most effective tool for job searching is networking. Networking is telling all of your friends, family, family of friends, friends of family…everyone in your social network exactly what types of employment you are looking for, the industries you are keen on pursuing, and the companies within each industry that you have identified for follow up. At that point, you will need to be able to summarize the core essence of your “Unique Selling Proposition” – what makes you UNIQUELY qualified as the ideal candidate. Market yourself as a PRODUCT whose features and benefits are your background, past work experiences, your qualifications, core competencies. Further, you7 MUST be able to express that sales pitch of the product called YOU in a 30-second elevator pitch. Be sure to write your elevator pitch down and provide it to all of the folks in your network.

Then you need to begin conducting informational interviews. First, know that an informational interview is NOT an interview. You are identifying people that work or have worked in one of the companies in the industries you have targeted, and call them up to introduce yourself and ask them to meet with you for a cup of coffee for 15 minutes to talk about their experiences. It is fair game to ask them how they got their start in the industry, what their background is, what they love most/least about their jobs, what a typical day is like for them. It’s gathering background information into the informal culture of the organizations you want to work for. At the end of that informational interview, you thank them, ask if they know one or two other folks that it would benefit you to talk to, ask if they can facilitate an introduction, and then be sure to send them a personally handwritten thank you note right away.

Get personal business cards made up with all of your contact details on one side and your core competencies listed on the other. They can be purchased online (a box of 500 for as little as $9) at websites like Make sure you have updated your references, being sure to inform people that you have listed every time you have an interview so they can expect to get a call checking on you. Consider attending relevant job fairs in the industry you currently work in plus the few you have targeted. Leverage all of your relationships with professional Associations and networking groups, and seek out any and every opportunity to attend conferences, trade shows, professional development courses, and ongoing skills development through lectures, training, Webinars, etc.

Subscribe to any and all free e-newsletters and sign up to receive free email alerts from key players in the industries and functional areas (sales, marketing, IT, HR, etc.) that are your background.

Given the state of the job market it very well might take a protracted length of time to find full-time employment. Consider other options such as contract and temporary work, volunteer work to avoid having lengthy gaps of no employment off your resume. Further you need to know that going through a prolonged job search can be a very emotionally trying experience. You need to make sure you are surrounded by only positive influences. Take extra special care of yourself, avoid addictive substances such as coffee and nicotine, and be sure to get plenty of exercise.