Smart Entrepreneur – www.smartentrepreneur.net
Entrepreneur Week: www.nycentweek.com
If you are guilty of the following THOUGHTLESS acts, then there is a VERY real likelihood that you are awful at customer service:
You walk through a door and let it close without looking back.
You push through a door you can’t see through in a rough hard motion, not thinking there might be someone on the other side.
You don’t call people back or respond to emails in a timely fashion esp. when you know it is going to be an unpleasant conversation.
You tell people you “promise” to do something and often don’t follow through.
You say “give me,” “I want,” or “let me have” whenever you place an order.
You slow down at a stop sign but don’t come to a complete stop then go through.
You drive through an intersection where pedestrians are waiting without stopping to let them cross.
You hand items to people without making eye contact to make sure they are holding the item firmly or talk to others while you are doing something for someone while they wait for you.
You text while you are walking or driving.
You get on an elevator and let it close without looking to see if someone else is getting on behind you.
You never give up your seat to the elderly, children, or the physically challenged.
You speak loudly on your cell phone in crowded enclosed places.
You ask people “How are you?” and move on without waiting to hear a response.
These might seem like nothing more than questionable manners, but much of what the term “service” encompasses is delivering consistently exceptional experiences to your customers.