July.01

On Tuesday, June 14th I attended a talk given by Chris Morgan and Samir Janjeva of Google at the Manhattan Chamber of Commerce in New York City during its Marketing Week series of events entitled: "The Evolution of the Customer Journey." Chris and Samir shared their insights into ...

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June.23

In today's global economy, organizations are looking to expand their business by seeking out new markets.  This places pressure on Senior Management to build Teams that are located all over the world, which in turn demands the ability to lead a virtual dispersed workforce.   In my work consulting with organizations to ...

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June.21

  I have noticed an extremely alarming trend developing here on LinkedIn.   There seems to have been a tremendous increase in the amount of postings of unsuitable materials, comments, and/or personal status updates that have NO "business" being placed on LinkedIn and that are threatening people's online branding and social ...

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May.02

The need for transforming workplaces into innovation centers is well-documented, yet not yet widely adopted. To wit... “The success of corporate R&D is on every C-suite agenda.  Yet wide disparities persist in how well innovation investments actually pay off. As a consequence, R&D is often seen as a black box, ...

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May.02

I've been working a LOT lately with organizations who are unhappy with their client "engagement" efforts.  I specifically train their front line client account acquisition, retention and management Teams to deliver constant moments of "WOW!" that earns trust, loyalty...and...REPEAT business.   Working on projects like this has led me to become more ...

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May.02

As a follow up to my previous post on Diversity, in these times of global competition it is critical that you build a diverse and inclusive culture, to ensure lasting competitive advantage.   Following is a list of 23 immediately actionable strategies that you can follow, in order to  create a diversity-driven and inclusive ...

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May.02

 Does your management team pass the EYEBALL test?   When you look at the Senior Leadership page of your website, does it scream: "Too old, white, and too male?"     Does this look like your Management Team?   In the famous words of Game of Thrones “Words are ...

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December.18

 At a MeetUp that I attended last night in the town that I have lived in for 18 years, a young woman in the group said not once, not twice,  but FOUR times in her 5 minute intro/elevator pitch to our group how much she wanted to leave our town ...

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