Customer Relationship Management – Client Engagement
Finding, keeping, and developing your clients require your constant vigilance and exceptional customer care/client engagement and retention strategies. The Pareto Principle tells us that 20% of your employees generate 80% of your sales, orders, profits. How do you identify and serve your TOP 20 while simultaneously nurturing existing client relationships built on trust and a slavish devotion to serving their wants, needs, and desires better than anyone else?
We will work with you to identify, acquire, and grow the very best client relationships (Apostles, Loyalists, Raving Fans, whatever you call them!) by helping you to develop, grow, and fine-tune the following customer care / client engagement programs:
- Prospecting & Lead Qualification.
- Client acquisition, retention, account management, and lifetime value.
- Call center operations.
- Rewards program development.
- Customer loyalty/appreciation programs.
- Client relationship management.
- Database management.
- Client communications.
- Successful inbound and outbound call campaigns
“I wanted to say thank you again for taking time last week to share your experiences and expertise in website creation/entrepreneurship. The information you gave was very useful for us starting new businesses. I look forward to our upcoming consultation.” Adannia
“The Chazin Group has helped my organization immensely. Ethan Chazin is a top notch professional who understands the intricacies of communication and management like no one else I’ve seen. I have had a great deal of positive feedback from staff about Ethan’s style and he has added value here in many, many tangible and measurable ways. In addition, Ethan is an excellent leadership coach who has helped me achieve greater confidence, as well as a clearer sense of vision. I cannot say enough about him and would recommend him highly to any non-profit manager or small business owner who is looking to maximize the productivity levels of his or her staff.” Josh Keller, Executive Director, Southwest Brooklyn Industrial Development Corp.
“I met Ethan at a NYC Business Solutions training and between his dynamic sense of humor and his in-depth knowledge on the business market I hired him immediately to consult for my IT & Networking Agency. Ethan has helped us develop our strategies to reaching our target market and helped us redevelop our internal procedures so that we can really reach our goals.” Elizabeth Lopez, Chief Marketing Officer Grepo PC
“I have known Ethan through his role as a service provider at NYC Business Solutions Lower Manhattan Center for several years now. From my first encounter with Ethan, I knew he was a dedicated , enthusiastic, highly intelligent business consultant. Ethan exhibits extremely high levels of professionalism, compassion, and strategic guidance to business owners , and up and coming entrepreneurs. It has been a pleasure working with him, and I consider his methods and insight to be invaluable. I would recommend him for any consulting role, big or small, as he would be an amazing addition to any team fortunate enough to acquire his knowledge and expertise.” James Venia, NYC Business Solutions Lower Manhattan Center
“On Saturday, March 17, Ethan provided NYC Business Solutions “Business Planning Basics” attendees with a highly informative and inspirational presentation. By highlighting examples from his own experiences as an entrepreneur and business coach, Ethan’s energetic and humor-filled delivery regarding the art and necessity of building a business plan has helped propel me forward; he guides people toward their “dream job” by encouraging them to find the places where their passions and skills meet. Ethan’s knowledge, combined with his experience and true desire to help people succeed, make him a perfect role model and resource for other entrepreneurs and business owners.” Rosanna Perch
“Ethan has been so helpful with my business. He understands what I need to get done and helps me stay focused. Since I’ve started working with Ethan, I’m working smarter, not harder.” Angela Molinini
“Ethan Chazin is effective in his business consulting and helping entrepreneurs grow their businesses. Through his experiences, he has gained the knowledge necessary to get his clients’ businesses on the right track to success.” Michele Aline Co-Founder Aline Administrative Services